Everything You Need to Know — Before You Step IN

We’ve pulled together the most common questions about IN SPORT so you know exactly what to expect.

General Questions

  • A: The livestream needs a reasonably up-to-date device to play smoothly. Here's what's supported:

    iPhone:

    • iPhone 11 (2019) and later. Some earlier models may still work.

    iPad (any iPad released 2019 or later):

    • iPad Pro (M4)

    • iPad Pro 12.9-inch (3rd generation and later)

    • iPad Pro 11-inch (1st generation and later)

    • iPad Air (M3)

    • iPad Air (M2)

    • iPad Air (3rd generation and later)

    • iPad (A16)

    • iPad (8th generation and later)

    • iPad mini (A17 Pro)

    • iPad mini (5th generation and later)

    Android:

    • Android devices made in 2019 or later.

    To check or update your software:

    • iPhone / iPad: Settings > General > About to check your version, or Settings > General > Software Update to update.

    • Android: Settings > About phone to check your version, or Settings > System > System update to update.

    Updating over Wi-Fi is faster. If your device is too old to update to a supported version, you'll get the sharpest picture on a newer phone, tablet, or a shared device.

  • A: The INSPORT App is your gateway to Australia’s local sporting and cultural events. Available on Apple (iOS) and Android mobile devices, Meta Quest VR headsets and coming soon to Smart TVs too! It offers live and on-demand content, including matches, exclusive videos, event replays, highlights, athlete features, behind-the-scenes content, quick links to event information, merch stores, ambassador profiles and more. The VR experience takes you closer to the action with an immersive viewing environment designed to make you feel part of the event.

  • A: The INSPORT App is available on Meta Quest headsets, as well as Apple (iOS) and Android mobile devices. Smart TV compatibility will be introduced in 2026.

  • A: Simply download the INSPORT App from the Apple App Store, Google Play Store, or Meta Horizon Store. You’ll need to create an account in-app to start watching.  

  • A: Yes — creating an account is required to access live and on-demand content. Sign up directly in the app and start exploring the events and content available!

  • A: Offline viewing is on our roadmap for future updates. For now, you’ll need an internet connection to stream content.

  • A: You’ll find live events, replays, highlights, and special features from Australia’s local sporting and cultural events.

  • Yes — you can download and use the app globally, but event times are based on Australian time zones (AEST, UTC+10). ‍ ‍

VR Headset Questions

  • A: No — while a VR headset provides the most immersive experience, you can also enjoy the INSPORT App on your Apple (iOS) and Android mobile devices.

  • A: Yes — the INSPORT App offers an immersive VR experience for selected events. Just download the app on your Meta Quest VR Headset and log in, choose one of the 360º supported events, and enjoy the action like never before!  

Account Questions

  • A: Open the app, tap “Sign Up”, and enter your details. You’ll need to agree to the Terms & Conditions before completing registration.

  • A: Tap “Forgot Password” on the login screen and follow the instructions to receive a reset link via email. Alternatively, if you are already logged in, navigate to the Settings page, tap the “Edit Password” button, and enter your current password followed by your new password.

  • A: Open the Settings page, tap the “Edit Email” button, and update your email address. You’ll receive a confirmation email to verify the change.

  • A: Go to the Settings page in the app, select “Delete Account”, and follow the confirmation steps. You’ll receive an email to verify the deletion before your account is permanently removed.

Technical Questions

  • A: If you're watching at the venue, you're in a very high-density zone — thousands of phones are all using data in the same small area, so mobile coverage naturally slows down. This happens at any large event, from music festivals to stadium shows. It's not a problem with the app or your phone; the network simply has a lot of traffic to push through.

    What helps:

    • Connect to the event Wi-Fi if one is available — it takes load off the mobile network.

    • If there's no Wi-Fi, move toward the edge of the crowd or a more open area where the signal is less congested.

    • Close other apps running in the background that use data (social media, downloads, updates).

    • Let the stream buffer for a few seconds rather than refreshing repeatedly — refreshing restarts the load.

    • Lower the video quality in the player settings if the option is available; a lower resolution plays more smoothly on a busy network.

    It usually settles as the data catches up — you're not missing anything permanently.

  • A: Sound issues are almost always one of a few quick things. Run through this checklist:

    • Make sure your phone isn't on silent. Check the physical silent/ring switch on the side of your phone (on iPhone, the small switch above the volume buttons; on Android, check your sound mode). This is the most common cause.

    • Turn up the volume using the physical volume buttons while the video is playing — media volume is separate from your ringer volume.

    • Check the player isn't muted — look for a speaker or mute icon on the stream itself and tap to un-mute.

    • Disconnect any Bluetooth headphones or speakers that may have grabbed the audio.

    • Check Do Not Disturb / Focus mode isn't silencing everything, and that a case isn't covering the speaker.

    If it drops out again later, the silent switch is always the first thing to check.

  • A: Yes — you can mirror your iPhone or iPad screen to an Apple TV, an AirPlay-compatible smart TV, or a Mac. Here's how:

    1. Connect your iPhone or iPad to the same Wi-Fi network as your TV or Mac.

    2. Open Control Centre: on iPhone X or later (or iPad on iPadOS 13 or later), swipe down from the top-right corner of the screen; on iPhone 8 or earlier (or iOS 11 or earlier), swipe up from the bottom edge.

    3. Tap the Screen Mirroring button (two overlapping rectangles).

    4. Select your TV or Mac from the list.

    5. If a passcode appears on your TV or Mac, enter it on your iPhone or iPad.

    To stop mirroring: open Control Centre, tap Screen Mirroring, then tap Stop Mirroring — or press the Menu button on your Apple TV remote.

    Note: some video apps don't support AirPlay. If the stream won't cast from within the app, you can still watch directly on your device. For AirPlay to a Mac, the Mac must be a compatible model with a supported macOS version, set up as an AirPlay receiver.

  • A: Yes — a stable internet connection is required for smooth streaming. For the best experience, especially in VR, we recommend a download speed of at least 15 Mbps.

  • A: The INSPORT App currently supports Meta Quest headsets. Additional headset compatibility will be considered in future updates.

  • A: Smart TV support is still underway — while we continue to develop the INSPORT App’s compatibility for Smart TV, we recommend casting from your mobile device or VR headset to your TV using features like AirPlay, Chromecast, or your device’s built-in casting options.

    Find out how to cast:

    Meta Quest 3 –  Cast to a screen with Meta Quest | Quest help | Meta Store

    Apple – Use AirPlay to mirror your screen to an Apple TV or AirPlay-enabled smart TV.

    Android / Samsung – Use the built-in Cast or Smart View feature to stream to a compatible TV or Chromecast device.

    Google Chrome Cast – Open the Google Home app and select your Chromecast device to mirror your screen.

    Other casting options may be available depending on your device and TV model.

  • A: Updates will be available through the App Store, Google Play, or Meta Horizon Store. Make sure auto-updates are enabled for the best experience.

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    A: Use the “Help” section in the app or email our support team at help@insportapp.com.au

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